Obchodní podmínky

Last updated: 15 November 2026

1. Provider and scope

MLSBASE.com is operated by Yes Costa S.L., tax identification number (CIF) B-27573831, Calle Gabriel Miró 31B, 03181 Torrevieja, Alicante, Spain. Contact: contact@mlsbase.com. In these Terms, “MLSBASE”, “we” and “us” refer to Yes Costa S.L.

These Terms govern business subscriptions, property listings, CRM services, feeds and any website services purchased from MLSBASE. Our services are offered exclusively to estate agents, developers, self-employed professionals and other businesses acting for business purposes. They are not offered for private consumer use. The Individual plan is a single-user business plan.

You confirm that the business and tax details supplied are accurate and that you are authorised to contract for the customer identified in the order. There are no free provider accounts and no free trial periods. Supplying listings does not create a right to free access.

The specific services, price and billing period accepted in your order form part of the agreement. An expressly agreed order provision prevails over a conflicting general provision. Mandatory law remains applicable.

2. Orders and accounts

Before ordering, you can review your plan, features, total payable amount, applicable taxes, billing period, automatic renewal and cancellation arrangements, and correct input errors. Submitting an order using the payment confirmation button creates a payment obligation. We send confirmation and the applicable contractual terms by email or another durable medium.

You must keep your account, billing and contact information accurate. Each user must use their own authorised access within the purchased plan. Do not share or resell access outside your plan. Keep credentials secure and report suspected misuse promptly to contact@mlsbase.com.

The platform's main language is English. A language selector may provide translations. The terms and language supplied when ordering are recorded with the agreement. Translations do not remove mandatory rights.

3. Platform services and property transactions

Your subscription provides the functions described in the accepted plan, which may include property searches, CRM, listings and XML or iframe feeds. Additional users, API access, special support arrangements and other extras are included only where expressly stated in the order.

MLSBASE is a technology platform. It is not a party to property viewings, reservations, sales, purchases or commission agreements between users or other parties. Any separate real estate service provided by Yes Costa S.L. requires a separate agreement.

Listing providers remain responsible for the quality, accuracy, completeness, lawfulness and availability of their listings, photographs, descriptions and prices. They must maintain their source information and promptly report sold or withdrawn properties, inaccuracies and rights restrictions. Automated import or AI-assisted processing does not remove that responsibility. MLSBASE also addresses errors caused by its own processing and remains responsible for its own legal obligations.

Users must verify material information directly with the responsible provider before making commitments. A listing is not a guarantee of availability, ownership, legal status, investment return, a completed transaction or an agreed commission split.

4. Prices, payments and renewal

The applicable price is the price displayed and accepted when ordering. Any advertised monthly equivalent for an annual plan is not a monthly instalment arrangement. Prices are quoted exclusive of VAT unless stated otherwise; the applicable tax and total payable amount are shown before payment.

Payments are processed through Stripe using the supplied credit card. Payment is due immediately when ordering. By choosing a recurring subscription, you authorise the recurring payments expressly shown at checkout.

A monthly platform subscription renews automatically for successive one-month periods. An annual platform subscription is paid in advance and renews automatically for successive twelve-month periods. The amount for each new period becomes payable at renewal. Your billing information identifies the next renewal date and amount.

Price changes do not apply retrospectively to a paid period. We notify you before a change applies and give you a reasonable opportunity to prevent renewal at the changed price.

5. Cancellation and refunds

You can stop the next renewal through the customer portal before the renewal time. There is no additional contractual cancellation fee. We confirm the cancellation and service end date. If a technical problem prevents cancellation through the portal, contact contact@mlsbase.com before renewal.

Ordinary cancellation takes effect at the end of the current paid month or year. Access remains available until that date. Payments for the current period are not refunded merely because you stop using the service or cancel its next renewal. An annual platform subscription remains payable for its full agreed year.

This does not exclude refunds, termination or other remedies required by mandatory law or arising from our failure to perform the agreement. Duplicate or incorrect charges will be investigated and corrected where appropriate. Please provide your account and invoice reference when reporting a payment issue; do not email full card details.

Website services have the initial twelve-month commitment and subsequent monthly arrangement described in section 10.

6. Failed payments and deletion

If a subscription payment fails, access and the associated active platform data remain available for seven calendar days. We notify you of the failed payment and the consequences of non-payment. If payment is received within that period, the subscription continues.

If payment remains unpaid after seven calendar days, access is closed and the affected account's listings and active platform data are deleted. There is no free continuation. Recovery of deleted operational data is not guaranteed.

Following ordinary cancellation, the affected account's listings and active platform data are deleted at the end of the paid term. Please export or request return of your own CRM data and supplied content before that date. A timely request for return will be handled before final destruction of the relevant data, without extending access to the platform. Export does not entitle you to a copy of the wider MLSBASE database or other providers' content.

Required administrative records, evidence needed for lawful claims and restricted backups are treated separately, as explained in the Privacy Policy. They are not retained for continued commercial publication. CRM processing is also governed by section 14.

7. Content licence and automated import

A paying provider may authorise MLSBASE to import listings from its specified website or another source it is entitled to authorise. This requires separate, explicit acceptance of this content licence through an unticked checkbox. Payment alone is not consent to import content. We record the provider, authorised representative, source, acceptance date and applicable version.

The provider warrants that it holds the necessary rights and permissions, including those of photographers and other rights holders, to grant the licence. Making material publicly accessible does not by itself grant MLSBASE permission to reuse it.

The provider grants a non-exclusive, worldwide licence to retrieve, copy, store, technically process, translate, update and display the authorised listing text, photographs and property data within MLSBASE and through permitted feeds and websites of participating paying customers. Within this purpose, there is no predetermined limit on the number of displays or authorised publications. Ownership remains with the rights holders.

The licence does not permit general resale of photographs, unrelated use or training of general-purpose AI models. Technical processing must not misrepresent a property. Required credits and rights notices must be respected. The provider must disclose restrictions before import; material that cannot lawfully be distributed as agreed must not be supplied for that distribution.

Listings are removed or deactivated when their sold or withdrawn status is processed. Synchronisation is not guaranteed to be instantaneous. Report urgent corrections and rights issues to contact@mlsbase.com.

The licence for active publication ends when the relevant subscription and use rights end. We stop distributing the affected content and remove it from the active service and managed feeds. Recipients must also stop use and remove copies when their rights expire. Independent third-party copies and caches may not disappear immediately; we take appropriate steps with affected recipients. Limited retention for legal obligations, evidence or controlled backup expiry does not authorise further commercial publication.

MLSBASE does not publish a prospective customer's content without appropriate permission or another valid legal basis. Later acceptance is not treated as retrospective permission for earlier use.

8. Permitted use and intellectual property

Use the service only for lawful business activities within your plan and content rights. Do not publish unlawful or misleading material, infringe privacy or intellectual property rights, send unlawful unsolicited messages, bypass security, disrupt services, carry out unauthorised bulk extraction or resell the database.

A feed permits publication only within the granted rights. It does not permit sale or redistribution of the entire database as a competing service. Do not misrepresent yourself as an exclusive listing provider or remove protected watermarks or credits unlawfully.

Rights in the platform software, design, branding and original materials remain with their owners. Subscription access is a limited right to use the service; it does not transfer ownership of software or intellectual property.

9. Referrals

A qualifying referral gives the referring customer a benefit of 30% for one payment period of their own MLSBASE subscription. The benefit belongs to the referrer, not the newly introduced customer. The referral must be attributed through the referral facility made available by MLSBASE and relate to a new paying customer.

The benefit is processed automatically through the configured Stripe payment arrangement. For an annual subscription, the applicable 30% benefit is refunded through Stripe. Any corresponding VAT adjustment is reflected in the invoice or credit note. The time at which a card or bank account displays a refund depends on the payment provider.

The attribution method, applicable subscription amount and treatment of multiple referrals are shown in the referral offer before participation. Any additional restriction must be disclosed at that time; we will not impose undisclosed restrictions retrospectively. If you believe a referral or reward has been recorded incorrectly, contact contact@mlsbase.com.

Fraudulent or duplicate claims may be investigated and corrected with an explanation. Future referral offers may change, but benefits already validly earned will not be reduced retrospectively. Referral communications must comply with applicable marketing and privacy law.

10. Website services

A customer website is a separate paid service in addition to the MLSBASE platform subscription. The website scope, domain, included services, initial annual price and price applicable after the first year are specified in the accepted order. No unaccepted extra work or charge is included automatically.

The website is delivered within five days after we have received all the customer information and materials required for the agreed work. Payment alone does not start this delivery period. We identify the required materials and confirm when they have been received in full. You must supply accurate information and hold the rights to supplied logos, text, images and other materials. Changes to the agreed scope require agreement on any resulting price or delivery change.

The website service has an initial fixed term of twelve months, payable in advance. The service start date and end date are specified in your order confirmation. Ordinary cancellation during this initial term takes effect at its end, without a refund merely because you stop using the website earlier. Remedies for our breach or under mandatory law remain available.

After the initial year, the website service continues on a monthly basis and may be cancelled through the portal before the next monthly renewal. Cancellation takes effect at the end of the current monthly period. There is no new fixed annual commitment. Billing must reflect this monthly continuation; an annual invoice must not impose another non-cancellable year.

Platform subscriptions have their own billing periods. Use of platform listings and feeds on a website requires an active MLSBASE subscription and applicable content rights. Ending platform access ends those feed rights. We identify any separately continuing website service when cancellation is processed; cancellation of one service does not silently extend or renew another.

You remain responsible for your business information, claims and supplied website content. Maintenance, changes and support follow the scope agreed in your order. Extra work requires prior agreement on any charges.

11. Domain names

Yes Costa S.L. registers the agreed domain name in its own name. The customer receives the right to use it while the website service continues. Registration is subject to availability, registry rules and third-party rights. This does not transfer ownership of the customer's trade marks to MLSBASE.

When the website service ends, the right to use the domain ends unless an ownership transfer is arranged. The customer may take over the domain for EUR 199 excluding applicable VAT. Contact contact@mlsbase.com before the service ends to arrange the transfer and avoid interruption or expiry.

Once payment and the required transfer details are received, we cooperate with the transfer without undue delay, subject to registry procedures and transfer restrictions. Future renewal and registration charges become the customer's responsibility after transfer.

The transfer price covers the domain name only. It does not include transfer of platform software, website templates, hosting, email archives or other third-party intellectual property. You may request return of your own supplied content before the service ends.

12. Availability, restrictions and complaints

We take reasonable steps to provide a secure and usable service. Maintenance, faults and third-party dependencies may affect availability. No specific uptime percentage or support response time is guaranteed unless expressly agreed. Legal remedies for defective service remain available.

We may proportionately restrict affected content or access where necessary to address a breach, security risk or legal requirement. Where appropriate, we give notice and an opportunity to remedy the issue. Urgent risks or legal duties may require immediate action. We provide reasons and a means to respond to the extent required and permitted by law.

Customers, rights holders, authorities and other affected persons can send complaints, correction requests or unlawful-content notices to contact@mlsbase.com without a paid account. Communication is available in English, Dutch and Spanish. Include the relevant URL or listing reference, reasons, evidence, your contact details and, for a rights claim, your authority to act. State that your information is accurate and complete to the best of your knowledge, subject to legal exceptions to identification requirements.

We acknowledge notices where contact details are supplied and assess them diligently, objectively and without undue delay. Where appropriate, we seek the provider's response, correct or remove material, and explain the decision and available remedies. Affected persons may request human reconsideration through the same contact address. Applicable statutory complaint periods, dispute resolution options and access to courts remain unaffected.

13. Liability and changes

Each party remains responsible for its own contractual and legal obligations. MLSBASE's role as a platform does not make it a party to other users' transactions, but does not exclude responsibility for its own conduct. Nothing excludes liability for fraud, deliberate misconduct, gross negligence or liability that cannot lawfully be excluded.

We notify customers of changes affecting prices, core services or contractual rights before they apply. Material adverse changes during a fixed paid term require agreement unless legally necessary. Where a legally necessary change prevents reasonable continuation, the affected service may be ended with an appropriate adjustment for unprovided prepaid services. Mandatory termination rights are preserved.

14. CRM data processing terms

This section forms the data processing agreement between the customer identified in the order, as controller, and Yes Costa S.L., as processor, for personal data placed in the CRM for the customer's own business purposes. It prevails over conflicting general terms concerning that processing. Our separate account administration and billing activities are described in the Privacy Policy.

The processing lasts for the CRM service and its necessary return or deletion period. It consists of receiving, storing, organising, accessing, updating, exporting and deleting data and providing necessary technical support. Data subjects include the customer's leads, clients, business contacts and staff. Data consists of names, contact details, business relationships, property requirements, correspondence, contact histories and relevant customer notes. Special-category data, criminal-offence data and identity documents are outside the standard service and require a separate lawful arrangement before submission.

The customer determines purposes and legal grounds, provides required notices and supplies only necessary data. MLSBASE processes this data only on documented instructions, including this agreement and lawful instructions from authorised customer contacts. This also applies to international transfers. If processing is required by law, MLSBASE informs the customer before processing unless prohibited. MLSBASE immediately informs the customer if an instruction appears to infringe applicable data protection law.

Access is limited to authorised persons bound by confidentiality. MLSBASE must implement risk-appropriate technical and organisational security measures, including access control, secure authentication and transmission, system maintenance, incident handling, recovery arrangements and assessment of security effectiveness. MLSBASE maintains documentation of the measures actually applied and makes information needed to assess compliance available to the customer.

The customer generally authorises suitable subprocessors for this service. IONOS provides website and database hosting in Spain. Before customer CRM processing starts, MLSBASE supplies the current subprocessor record identifying the contracting legal entity, processing function, locations and relevant transfer safeguards. MLSBASE gives advance notice of intended additions or replacements and a reasonable opportunity to object on data protection grounds before use. Parties seek a workable solution; if none is available, the affected processing may be ended before the change with return of data and an appropriate adjustment for unprovided prepaid services.

Subprocessors must be subject to written equivalent data protection obligations. MLSBASE remains responsible to the customer for their performance. Transfers outside the EEA require a valid Chapter V GDPR mechanism and necessary supplementary measures. Authorisation of advertising tools or payment services does not itself authorise their receipt of the CRM database. CRM data must not be used for MLSBASE's own advertising, sale to third parties or general AI training, or entered into the Claude website for advertisement processing.

Taking account of the processing and information available, MLSBASE assists with data subject requests, security, breach notifications, impact assessments and prior consultation with regulators. Requests relating to the customer's CRM data are forwarded promptly. MLSBASE informs the customer of a personal data breach without undue delay after awareness, provides available information about affected data and persons, consequences and measures, and supplements it as the investigation develops.

At the customer's choice, CRM personal data must be returned or deleted at the end of processing, and remaining copies deleted unless law requires retention. The customer should request return before the service end date. Without a return instruction, the agreed instruction is deletion of active CRM data at the end of the paid term after cancellation or after seven calendar days of unresolved non-payment. A timely return request is completed before final destruction. Restricted backups are erased through the applicable recovery cycle and are not used for other purposes; deletion instructions are reapplied if a backup is restored.

MLSBASE makes available information necessary to demonstrate compliance with Article 28 GDPR and allows and contributes to audits and inspections by the customer or its mandated auditor. Parties coordinate reasonable security, confidentiality and scheduling arrangements without preventing required verification. MLSBASE must notify the customer of an unlawful instruction, including in connection with audits. These arrangements do not restrict regulatory powers or mandatory rights.

15. Governing law and contact

Spanish law governs the agreement, subject to any mandatory applicable rules. Disputes are submitted to the legally competent courts. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

For support, cancellation issues, payments, data requests, referrals or complaints, contact contact@mlsbase.com.